LoRa Notecards failing to sync with Notehub

Incident Report for Blues

Resolved

As of 4:00pm, the incident was resolved and LoRa Notecards returned to service.
Posted Mar 03, 2026 - 19:42 EST

Monitoring

We are now seeing the majority of LoRaNotes return to service without needing to be rebooted.
Posted Mar 03, 2026 - 17:07 EST

Identified

We have identified an issue that is preventing some LoRa Notecards from syncing with Notehub.
In addition, those Notecards may not respond to requests via USB and likely UART and I2C.

The issue began at 12:18pm Eastern Time today (March 3rd).

Restarting or rebooting the LoRa Notecard fixes the issue.
We are investigating options for customers who are unable to restart their LoRa Notecards.
Posted Mar 03, 2026 - 15:06 EST
This incident affected: Notecard Event Routing (LoRaWan Notecards).